Nothing is ever too much trouble. Luke does what I perceive to be endless research to ensure I get a competitive price but more importantly the most suitable solution.
The professionalism from your reception through to Nick and the promptness at which Nick called back and his willingness to go out of the way to assist me with my query is nothing short of exceptional customer service. The people in the company often speaks louder than any sales pitch and if the above is a representation of your company culture and work ethics you deserve to be congratulated as one of the best I’ve seen.
Judy-Ann, thank you very much for your prompt and efficient attention in the processing of our insurance claim. After hearing many horror stories with regards to claims it was indeed a pleasant surprise to have our claim settled so quickly.
I am very happy to be a valued client of your business and would like to highlight to you the wonderful service provided by Rosemary. It was the knowledge that Rosemary displayed, the helpful information, along with the excellent premium price that convinced me to leave the previous insurance brokers.
Ian, I would happily pass on your name to any person who wanted to use your services without hesitation.
I know I gave a pretty tight timeframe and you have delivered one day early and saved us some money!
Leta, that was one of the best customer service calls I have ever received.
I appreciate your superb professional approach. Especially going the extra mile to provide quick, responsive support during the entire process. Anna, it is greatly appreciated.
How professionally Ian handled it, couldn’t speak highly enough of the quality service, how quickly the claim was handled.
Just a short note to thank Instrat / imar, in particular Rikki Johnston and yourselves, for all the help and fantastic customer service we received during the Black Saturday bushfires. The customer service we received from our account manager, Rikki Johnston, was fantastic. He was very sympathetic and went well beyond what he had to do to help us. The understanding and compassion you showed to us was tremendously heartwarming and comforting during an extremely stressful time. Thank you.
I’ve just got back into the office and discovered in my In Tray the certificate I requested. Thank you Leta for your immediate attention and response.
Rosemary in less than 3 hours assisted me and insured me. Added to this excellence was the fact that my policy is pay by the month. So well done on having staff like Rosemary who alter the opinion of the general public regarding insurance businesses and their staff.
Outstanding in the execution of his job. Incredibly helpful and knowledgeable. It is so rare to deal with someone who is efficient and who has such wonderful customer service skills. He did everything he said he would and very speedily. It is also wonderful to deal with one person from start to finish.
We can tell from your notes and the phone calls you made to us and to Insurance Companies that you worked extremely hard on our behalf. Judy-Ann, we wanted to formally thank you for your excellent professional service. We have recommended associates of ours to imar over the years and with the excellent work you did for us this year, you can be assured we will continue to.
Your team was friendly, customer responsive, following up without pressure. Your presentation was so simple I understood immediately what I was getting! I just felt that your team really was looking after my best interest whereas the bank was just processing more paper without any real interest!
When I first spoke to Anna she was very polite and very willing to help me obtain the insurance I needed and even considering my circumstances which gave it a very slim outlook of me being able to gain any insurance Anna never gave up on me and because of her excellent tenacity and dedication to obtaining me insurance she came through with the goods and got me cover through QBE. So I would just like to end this statement by letting you know that out of all the people I spoke to regarding getting insurance, Anna was by far the most well mannered, dedicated and concerned person I had spoken to and if it wasn’t for her and your company I would have had to turn down a very promising career position. I will be highly regarding Instrat and especially telling them to personally ask to be helped by Anna due to her absolute genius ability to do her job and help people who otherwise would’ve been lost.
So from the happiest customer in the world I’d like to thank you Anna and Instrat for the impeccable service you deliver.
Leta, I deal with many people in the building industry and I struggle to find company representatives that are as efficient as you.
Thankyou for your professional, prompt and superior friendly service. Your dedication and detail to customer satisfaction is second to none.
What a pleasure to have a young lady speak positively and clearly throughout the conversations I had with her regarding my prospective insurance cover. All of my questions were answered fully, and her good manners and courteous behaviour was appreciated very much. The whole process from initial enquiries, through to completion of the insurance provision and cover was undertaken by her in a professional manner with the information, emails etc delivered as promised and all in an honest and helpful way. Sara’s efforts have certainly gained my personal “customer satisfaction”. I will have no hesitation in recommending your insurance brokerage to all of my martial arts associates and business owners.
You are to be commended on both your professionalism and attitude towards your work and your customers. After contacting various brokers throughout the country with little result I was pleasantly surprised to talk to someone who seemed to be genuinely interested in providing me with the correct product and all the information I needed to make such an important decision. It was your customer service skills, friendly nature and professional manner which convinced me that I should insure through your brokerage.
You do a great job Dayna.
Just a short note to thank you for your promptness, help and courteous manner in which you handled my enquiry in regard to my Public Liability Insurance cover.
Thanks Leta for your very prompt and efficient service – it is a nice change from the previous organisations we have dealt with.
I have been using your services for all of my insurance needs and I am extremely pleased with your service. Your organisation has truly exceeded my expectations.
I am writing to thank you in regards to my stolen watch. Your speedy and generous response turned what was a very unhappy situation into just a minor concern.
May this letter express our appreciation for the high quality of professional advice and guidance you gave us, over the entire period of arranging and administering our comprehensive insurance polices. Whenever we are in business again, we certainly will look no further than towards your name.
Many thanks for your much appreciated expertise, help and attention with the policy. I feel confident in the knowledge and guidance you have given us over the past few weeks, not only with our home insurance, but also the business insurance. Thanks once again.
Excellent people to deal with. Very good people skills.
It is most beneficial to find someone to help in streamlining all the different aspects of insurance which need to be addressed.
I would just like to say a quick thank you to you both for the time and assistance offered to me while organising our insurance. Never has it been so enjoyable an experience! Definitely has made listening to radio ads pay off! Than you very much.
Thank you very much for your prompt turn around and fabulous service, its greatly appreciated. It’s been a pleasure.
I wish to express my gratitude to you for all your effort today.
Thankyou for your patience and professionalism in a task that had a ridiculous deadline, which I feel you absolutely smashed out the park. It was an absolute pleasure doing business with you, and I will most definitely consider imar for future business ventures as well as any referrals that come my way.
You most definitely are an asset to your company.
Tim, keep up the great work, that you do for our business.
Leta, thanks again for your assistance, I look forward to having a long-term business relationship over the coming years.
I sincerely value liasing with such an experienced manager such as yourself! Your customer service and attention to detail was fantastic above all, but your communication and your ‘can-do!’ attitude is what makes a winning and sustainable business.
I will certainly be a committed client for many years to come. I hope you are greatly acknowledged within your workplace and wish you all the best with your professional endeavours.
Thanks for your assistance Emma. You cottoned on to what I was trying to get across very quickly, were patient and a great help.
imar have been of great assistance.
Rosemary you are by far the MOST efficient person I have EVER dealt with. Many thanks.
Thank you for all your assistance. I had a positive experience dealing with this organisation and found everyone to be very professional and helpful. I would recommend you to others.
It’s been great to have you consulting for us. Not only are we now confident the business is appropriately covered with a more comprehensive policy, but the bus and both cars as well.
It’s a lovely feeling not to have to worry about protecting our investments, and knowing you will be in contact with regular reviews is a professional service I wish we had have received previously .
Thanks Anna, you’re really awesome at your job!
Leta, I would sincerely like to thank you for all your assistance, it is greatly appreciated. I will not hesitate to recommend you.
Thanks John, really appreciate your professional approach and quick turnaround time.