Important Notices

If you have any queries regarding these notices, please contact us and one of our friendly IMAR brokers will be able to assist you.

Financial Services Guide

Our Financial Services Guide (FSG) contains important information to help you decide whether to use the services we offer. It includes details about who we are, the services we can provide, the remuneration we and our representatives receive and our complaints process.

A copy of our FSG can be obtained on our website:

Terms of Business

Our Terms of Business (Terms) set out the basis on which we provide our services to you. Importantly, the Terms contain certain provisions which you should be aware of, such as our limitation on liability (which includes a $20 million cap), and our ability to disclose personal information and confidential information to third parties (including our related companies and insurers). Please ensure you have read and understood the entire Terms, and contact us if you have any queries.  You can locate our Terms of Business on our website:


In effecting this contract of insurance Arthur J. Gallagher & Co (Aus) Limited trading as “Insurance Markets and Rewards (imar)” (ABN 34 005 543 920 (IMAR or we or us or our) is or will be acting under a binding authority granted to it by the insurer. We will be effecting the contract of insurance as agents of the insurer and not for you as the insured.  It is important that you assess the suitability of this insurance in light of your particular circumstances and needs before proceeding with inception of the policy.

Duty of Disclosure

Before you enter into an insurance contract with an insurer, you have a duty under the Insurance Contracts Act 1984 to disclose information to the insurer. The Duty of Disclosure applies until the insurer agrees to insure you or renew your insurance. The Duty of Disclosure also applies before you extend, vary or reinstate your insurance.

If you are applying for or renewing insurance in relation to your motor vehicle, home building and/or contents, residential strata, travel, personal accident or sickness and/or consumer credit products, you must answer the specific questions asked by the insurer truthfully and accurately. In answering those questions, you must tell the insurer all information that’s known to you and that a reasonable person would be expected to provide in answer to the questions.

At renewal, the insurer may ask you to advise it of any changes to something you have previously disclosed, or may give you a copy of the information you previously disclosed and ask you to advise the insurer if there has been a change. If you do not tell the insurer about a change, you will be taken to have told the insurer there is no change.

If you are applying for or renewing any other insurance you must tell the insurer all information that is known to you, that a reasonable person could be expected to know that is relevant to the insurer’s decision to insure you and on what terms. This includes all relevant information that you ought to know in the ordinary course of your business.

You do not need to tell the insurer anything:

  • that reduces the risk it insures you for;
  • is common knowledge;
  • that the insurer knows or should know; or
  • which the insurer waived your duty to tell it about.


If you fail to comply with your Duty of Disclosure, the insurer may cancel our contract or reduce the amount it will pay you if you make a claim, or both. If your failure to comply with the Duty of Disclosure is fraudulent, the insurer may refuse to pay a claim and treat the contract as if it never existed.

If you are in doubt about whether or not a particular matter should be disclosed, please contact your IMAR broker.

People You Represent

You must make sure you explain the Duty of Disclosure to any person you represent when we arrange any insurance cover for you. Alternatively, you may ask any person you represent to contact us and we will explain their Duty of Disclosure to them directly.

Utmost Good Faith

Every contract of insurance is subject to the doctrine of utmost good faith which requires that the parties to the contract should act toward each other honestly and fairly. Failure to do so on your part may prejudice any claim or the continuation of cover provided by Insurers.

Change or Alteration in Risk

It is important that you advise IMAR of any material changes to your business or products such as alteration of risk, changes in location, mergers and acquisitions, or any new or changes in activities (including overseas) which may have a bearing on the adequacy of your insurance.

If you have any queries as to what constitutes a material change, please contact your IMAR broker immediately.

Cooling off period

Retail insurance policies can be terminated within the first 14 days without penalty. If you choose to take advantage of this option, the insurance contract will be terminated from inception and the premium will be returned to you in full. You cannot withdraw from the contract if you have made a claim under it.


If a cover is cancelled before the expiry of the period of Insurance, we will refund to you only the net return premium we received from the insurer, less an administration fee. We will not refund any part of the brokerage we receive for arranging the cover. For your protection, once a certification of insurance has been issued for any policy, a cancellation refund will not be available. If further information is required, please contact us.

General Advice Warning

To the extent that any material provided about this policy may be considered advice, it does not take into account your objectives, needs or financial situation. You should consider whether the advice is appropriate for you and review any relevant Product Disclosure Statement and policy wording before taking out the insurance policy

Average or Co-Insurance

Some policies contain an Average/Co-Insurance clause which means that you must insure for the full insurable value of the property insured. If you under-insure, your claim may be reduced in proportion to the amount of the under-insurance.

A simple example, illustrating the basic principle, application and effect of the Average/ Co-Insurance clause is as follows:

Full (Replacement) Value: $1,000,000

Sum Insured: $500,000

Therefore you would be self-insured for 50% of the full value.

If the amount of Claim, was say $100,000, the amount payable by Insurers as a result of the application of Average/Co-Insurance would be $50,000 (being 50% of the $100,000).

Average/Co-Insurance – Business Interruption Policies

Some policies contain an Average/Co-Insurance clause which is fully set out in the “Basis of Cover” or “Policy Specification” of the policy. For the types of cover most usually provided, the Average/Co-Insurance calculation is arrived at by applying the Rate of Gross Profit, Revenue or Rentals (as applicable) to the Annual Turnover, Revenue or Rentals (as applicable); these factors first being appropriately adjusted as provided for in the “Trend of Business” or “Other Circumstances” clauses.

If you are in any doubt regarding this clause insofar as it applies to your policy, please contact your IMAR broker for assistance.

Subrogation and/or Hold Harmless Agreements

You may prejudice your rights with regard to a claim if, without prior agreement from your Insurers, you make any agreement with a third party that will prevent the Insurer from recovering the loss from that third party, or another party who would be otherwise liable.

Examples of such agreements are the “hold harmless” clauses which are often found in leases, in maintenance or supply contracts and in service/repair contracts. If you are in doubt, please consult your IMAR broker.

Interest of Other Parties

If you require the interest of a party other than the Named Insured to be covered, you MUST request this as most policy conditions will exclude indemnity to other parties (e.g. mortgagees, lessors, principals etc) unless their interest is properly noted on the policy. 

Leasing Hiring and Borrowing Property

When you lease, hire or borrow property, make sure that the contract clearly identifies who is responsible to insure the property. This will help avoid arguments after a loss and ensure that any claims are efficiently processed.

Some property policies automatically covers property you are responsible to insure, subject to the policy deductible. The decision as to who should insure the property is not left to your discretion.

If the responsibility to insure lies with the owner, we recommend you try to ensure the lease or hire conditions waive any rights of recovery against you, even when the damage is due to your negligence. This will prevent the owner’s Insurer making a recovery against you. If there are no lease or hire conditions, you should write to the owner asking who is to insure the property.

Claims Made Policies

Your attention is drawn to the fact that some policies, for example Directors’ & Officers’ Liability, Professional Indemnity and Crime, provide cover on a “claims made” basis which means that claims first advised to you (or made against you) and reported to your insurer during the Period of Insurance are recoverable irrespective of when the incident causing the claim occurred, subject to the provisions of any clause relating to a “retroactive date”.

You should also note that where you give notice in writing to the Insurer of facts that might give rise to a claim against you as soon as is reasonably practicable after you become aware of those facts (but before the insurance cover provided by the contract expires) then the Insurer is not relieved of liability under the contract in respect of the claim, even if that claim is made after the expiry of the Period of Insurance.

In order to ensure that any entitlement under the policy is protected, you must therefore report all incidents that may give rise to a claim against you to the Insurers without delay after such incidents come to your attention and prior to the expiration of the policy period.

Claims Occurrence Based Policies

Policies that are not underwritten on a “claims made” basis are usually written on an occurrence basis. This means when there is an incident that gives rise to a claim, the policy that responds is the policy that was in force at the time of the incident. For example, if an incident occurred in 2003, but the first notification of any claim is today, then the policy that was purchased in 2003 is the policy that responds, not the current policy.

Not a Renewable Contract

Cover under your policies terminates on the date already advised to you or as indicated in the IMAR tax invoice or adjustment note.

Some policies are not renewable contracts. If you wish to effect similar insurance for any subsequent period, it will be necessary for you to complete a new proposal prior to the termination of the current policy so that terms of insurance and quotations can then be developed for your consideration.

Australian Terrorism Insurance Act

The Terrorism Insurance Act 2003 (the Act) deems terrorism cover in certain commercial insurance policies – eligible insurance contracts – covering eligible property in Australia.

In broad terms, the Act applies to non-residential buildings, structures, other works and their contents. Business Interruption covers which relate to the ownership or occupation of such property, and liability policies, to the extent that the liability arises from the ownership or occupation of such property, are also embraced by the legislation.

To qualify as an eligible insurance contract, a policy must be subject to a terrorism exclusion. Upon an event being deemed a declared terrorism incident by the Government, the Act renders terrorism exclusions inoperative and insureds may lodge claims with their insurers for losses caused by the terrorist incident. Apart from the terrorism exclusion, all other terms and conditions of policies deemed to be eligible insurance contracts remain the same.

Policies which contain an Act of Terrorism exclusion and which are designated an eligible insurance contract in terms of the Terrorism Insurance Act, are generally identified accordingly. Subject to all other terms and conditions of policies so designated, coverage is amended to the extent provided by the Terrorism Insurance Act 2003.

Unauthorised Foreign Insurers

An unauthorised foreign insurer is an insurer that does not directly carry on insurance business in Australia (i.e. they operate overseas only) and thus is not required to be licensed to do so under the Insurance Act 1973 (Cth). Such insurers are not subject to the Act which establishes a system of financial supervision of general insurers in Australia. If one or more of the insurance companies concerned with a particular policy is an unauthorised foreign insurance company IMAR will notify you of this fact.

Electronic document delivery

If you no longer wish to receive documentation electronically or you require a hard copy of any documentation please advise your IMAR broker. 

Essential Reading of Policy Wording

The original of your policy wordings have been provided to you or will be passed to you as soon as they are received from Insurers. It is in your own interests to read these documents without delay and advise IMAR in writing of any aspects which are not clear to you or where any aspect of the cover does not meet with your requirements.


Many areas of insurance are complex and some implications may not be evident to you. Your IMAR broker will keep you informed, but if at any time you are unsure of any aspect of your insurances, please contact IMAR to discuss the matter.

Privacy Statement

You and IMAR must each comply with the Privacy Act 1988 (Cth) (Act), which includes the Australian Privacy Principles.  We collect, hold, use and handle your Personal Information (as defined in the Act) to perform our functions of providing, managing and administering the insurance broking, risk management and consulting services. You also acknowledge and agree to the way IMAR collects, stores, uses and discloses personal information as set out in our privacy policy (as amended from time to time). The latest version of our privacy policy is available at

If you do not supply the Personal Information we request, we may not be able to provide our services to you. For example, we may not be able to arrange insurance cover or manage your claim.

In connection with providing services to you, we may provide your Personal Information to insurers or insurance intermediaries, our service providers, or our related companies, some of which are locate overseas including in the United States of America, the United Kingdom, New Zealand, Singapore or India.

Visit to find out more.

Comprehensive cover
Easy 'no paperwork' process
Pay your premiums monthly
Benefits tailored to your trade
Dedicated tradie experts
We make claims easy 24/7